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Return & Exchange

Return & Exchange

Items can be returned within 30 days from purchase date. Item(s) must be unused and undamaged and labels and tags must remain intact and returned in their original packaging. Otherwise, it may not be eligible for return.

Products only purchased directly at are eligible to return.

Refunds will be processed to you 3-10 business days.

We do not refund or return original shipping charges. You are responsible for paying for your own shipping costs for receiving and returning the item to Ebuyde. That means we will refund you excluding the original shipping fee.

Order Cancellations & Changes

1. If you place a wrong order, please cancel ASAP better within 24 hours to receive a full refund. Any problem please contact us at [email protected] with Subject of "Email cancellation + Order No."

2. If the package has been recalled, you will receive a full refund minus a flat recall fee of $10, which will be credited back to your original payment within 3-5 business days.

3. If it fails to be recalled, you should go the return procedure.

4.Please double check the delivery address prior to ordering to ensure your package reaches its intended location. If the order has already been processed and is on the FedEx truck, even though the order doesn’t show shipped in the marketplace, or has movement on, you need to create an account on, to redirect your package(s).

Defect / Damaged / Wrong Items

We are sorry if you received such items. Please send us clear photos or videos of package and product showing Product ID/SKU, tracking No or how they damaged at [email protected]. We will resend you a new one, or refund fully or partially with a prepaid returning label based on different condition after communicating with you to your satisfaction.

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